PRIVACY POLICY – CREAKTIVE
Last updated: July 2025
At Creaktive, we value your trust. When you say “hello” and we start getting to know each other, we also take on the responsibility of protecting your data. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website https://www.wearecreaktive.com or contact us to discuss a new project.
Your privacy matters. That’s why we’re transparent about everything.
1. Data Controller
- Name: Creaktive
- Contact email: support@wearecreaktive.com
- Purpose: Managing your inquiries, lead generation, offering marketing and graphic design services, and improving your experience on our website.
All data processing complies with the General Data Protection Regulation (GDPR) and Spain’s Organic Law on Data Protection (LOPDGDD).
2. What Personal Data Do We Collect?
We only collect the information necessary to help you. This may include:
- Name
- Email address
- Phone number (optional)
- Company or organization (if applicable)
- Message or project details
This data is provided voluntarily through contact forms on our website.
3. Why Do We Process Your Data?
We use your data to:
- Respond to your inquiry and learn about your project.
- Send information about our services (only if you give consent).
- Conduct internal analysis to improve our offerings.
- Manage potential business relationships or collaborations.
Legal basis for processing:
- Your consent (for newsletters or commercial outreach).
- Pre-contractual measures (when you request service information).
4. How Long Do We Keep Your Data?
We keep your data for 12 months from your last contact, unless:
- You withdraw consent earlier.
- You request deletion (see section 6).
- A contractual relationship begins (in which case terms apply).
After this period, we will delete or anonymize your data, unless required to retain it by law.
5. Do We Share Your Data with Third Parties?
We do not sell or share your data with third parties without your consent.
However, we may share it with:
- Technical providers acting as data processors, such as hosting and analytics tools, all under confidentiality agreements and GDPR-compliant.
- Google Analytics (USA) → under EU-US Data Privacy Framework or Standard Contractual Clauses.
- Email and form management platforms (if used in the future).
We never share your data with advertisers or social networks without your explicit permission.
6. Your Data Protection Rights
You have the right to:
- Access your personal data.
- Correct inaccuracies.
- Delete your data (“right to be forgotten”).
- Restrict processing in certain cases.
- Object to processing for direct marketing.
- Data portability.
To exercise these rights, send an email to support@wearecreaktive.com with your name, email, and a copy of your ID (to verify identity).
We will respond within 30 business days.
If unsatisfied, you may file a complaint with the Spanish Data Protection Agency (AEPD) or your local supervisory authority.
7. Data Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These include:
- Data stored on servers located in Spain.
- Restricted access to authorized personnel only.
- Secure connections (HTTPS).
While we take every precaution, no online transmission is 100% secure. We encourage you to safeguard your credentials too.
8. Cookies and Tracking
We use cookies to enhance your experience. See full details in our Cookie Policy .
9. Changes to This Policy
We may update this Privacy Policy to reflect legal or technological changes. We recommend periodic review. Last updated: July 2025.
10. Contact
Questions about your privacy? We’re here to help.
Thank you for trusting Creaktive. Let’s create something great — with respect, creativity… and privacy.